FAQ
Shopping
What are your hours?
We are open Monday-Saturday from 10-6, and Sunday from 12-4.
Do you accept credit cards?
Yes, we accept Visa, MasterCard, Discover and American Express.
Do you offer Gift Cards?
Yes! You may choose any amount.
Do you have layaway?
Yes, we do! Most items may be put on layaway with only 30% down and may be picked up within 30 days. There is a minimum purchase to use our layaway program, and deposits are refundable as store credit only.
Please explain your Customer Rewards Program.
When you shop at either of our locations, we will keep track of your purchases, and for every $250 you spend, you will receive $25 to be used on your next visit. You may use this reward however you like! You will also receive a gift from us on your birthday, and will be notified of any exclusive events. It is simple, free, and easy to join.
What is your Referral Program?
We will give you any number of cards you would like to refer your friends, family, or coworkers who have never been in our store before. When they present their card, they receive $5 off any item. We will notify you when these cards are redeemed and then YOU also receive $5 off any item! You may also choose to build up these rewards!
What sizes do you keep in stock?
We accept clothing sizes from 00 – 3X, and shoes in sizes 5 – 10.
Do you carry Petite sizes?
Yes! Both of our locations have a section dedicated to petite sizes.
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Can you help me pick out an outfit?
We would love to! We can help dress you from head to toe, or if you have an item that needs to be matched, bring it with you! We can help you find the perfect item. You may also drop off any items to be matched and we will call you in a few days with several selections to choose from.
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Do you have sales?
Yes! Every day we have items that are 25% and 50% off! You will see a little sticker on the tag with a “25% off” or “50% off”. Take this percentage off of the ticketed price. Jewelry also goes on sale, there will be a sign showing you what discount to take off different colored tags.
We also have occasional sales, most of which you will be notified by email or text. You may join our email list anytime at either of our locations.
Can I return/exchange an item?
Absolutely! We offer a 100% Love It! guarantee. If you are not loving your item, you may exchange your unworn item within 30 days.
Consigning
What is Consignment?
Basically, we will sell your quality clothing and accessories for you, over a period of 90 days, after which, you receive 40% of the selling price. You can receive a check, or shop at either of our locations with your credit.
When do you take items?
We are open Monday-Saturday 10-6, Sundays 12-4, and can accommodate most times. On our website, click on “Schedule Appointment” to pick your day and time. You may also call us at the store, or stop by and we can set one up for you.
Do I need an Appointment?
If you have 5 items or less, you may stop by once a week without an appointment. This number includes clothing, shoes, purses, and accessories. Jewelry is the exception. You may bring in any number of silver, gold, or designer pieces.
If you have more than 5, please set up an appointment so that we can better serve you. We truly appreciate your cooperation in this!
How do I bring my items in?
Items must be clean, pressed, and on hangers. We will switch out your hangers and return them to you if requested. We like to think of it as bringing them in “Ready to Sell”. We know from experience, the nicer an item looks, the faster it will sell! That includes making sure there are no wrinkles, missing buttons, stains, or pet hair. We can get your items sell-able, such as steaming, or using a lint roller, but we do charge $1 an item for this service.
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Where do I bring my items?
You may bring them through the front door, or drive around to the back of the plaza and knock on our back door. Whichever way is convenient for you, works for us!
What types of items do you take?
Generally speaking, we accept Name-Brand, Current Style, and Excellent Condition clothing and accessories. This means items that were purchased within the last 3-5 years, and NOT from a discount retailer such as Walmart, Target, etc. They will need to show no signs of wear, and shoes in particular will need to look unworn. Our customers can be quite discerning and we don’t like to disappoint them!
What brand names are unacceptable?
Under the Consignment 101 tab, click on the Do Not Accept button. This will help save you time and effort when bringing your items in for consignment.
Do you take the same types of items at both locations?
Yes. We take women’s clothing and accessories, both business and casual. The one exception is formal wear, which we take in ONLY around holiday time!
Will I receive a copy of the Consigner Contract?
In the interest of saving paper, we have the contract on our website, but if you prefer a copy, yes, we will give you one.
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Will I receive a Receipt of items I leave with you?
Yes, you will receive a Consigner Receipt with a general listing of your items. After about 48-72 hours, you will be able to check your account online, with a more detailed description of the items you have left with us.
What if I lose my Receipt?
No worries! We can look up your account using your name.
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How do I check my Account?
Any one of several ways. You can always call us or stop by, or check your account online 24/7 by visiting our website and clicking on “Check My Account” on the Home page or the Consignment 101 page. Log on using your account ID# provided on the yellow Consigner Receipt given when you dropped off your items. You will see a listing of your items, their status, such as “Active”, or “Sold”, and your account balance. If you experience any issues, please call or email us!
What does “Returned” or “Unavailable” mean when I check my account online?
After about 90 days, we will pull any remaining items off of the sale floor, mark them as “Returned” or “Donated” (as you requested). Occasionally, we find an item that is defective, or has a spot we missed, and we will pull it off of the sales floor and mark as “Unavailable”. We hold this item in the back until your consignment is over.
What happens after 90 days?
After about 90 days, we will pull any items unsold off of the sales floor, and if you have any items over $25 to pick up, (if that is what you have requested), you will have 14 days to do so. Please keep track of this time frame, as any items not picked up after 14 days will be donated.
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What happens to my donated items?
Items are donated to our partners at the Assistance League of Albuquerque to help fund their philanthropic efforts. All proceeds benefit the local Albuquerque community and this organization is 100% volunteer run. To learn more, visit their website at www.AssistanceLeagueABQ.org
You may request a donation receipt in January from us for your donations over the year.
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Will I be notified?
No, it is the responsibility of the consigner to keep track of their time period. You may check the status of your account by going online anytime, email, or calling us at either location.
When will I receive payment?
You may pick up a check every 30 days if you like. You can come into the store anytime, no need to call ahead. You may also request that we mail your check to you, just keep in mind that we will deduct .50 for postage.
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Can you buy my items instead?
Yes! If you prefer to have a check right away, we can offer you a price. You do not need to wait for your items to sell, and we will buy them out of season. You may also choose to use this credit to shop in store.
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What is a Closet Buy?
For certain pre-approved clients, we will set up a time to come to you and offer to buy your items. We will cut you a check right away, there is no need to wait for them to sell, and we will also buy out of season.
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What if one of my items is put on Layaway?
We require most layaways to be picked up within 30 days. If a customer cancels their layaway, however, we will purchase your item and you will receive full credit for the value your item was when it was put on layaway.
What if I have an expensive designer item, such as a Louis Vuitton purse, or diamond studs?
Designer Bags are authenticated through Entupy, then researched to determine a fair price. The consignor will receive 40% of the selling price. We will notify the consignor of the price on all expensive items before putting out for sale.